FAQs
Are all products on Zen Beauty authentic?
Yes—every item we offer is sourced directly from trusted brands and authorized distributors across Asia. We guarantee 100% authenticity and premium quality.
How long does delivery take within the UAE?
Local orders typically arrive within 2–4 business days. You’ll receive tracking details as soon as your order is dispatched.
Can I return or exchange a product?
We accept returns for damaged or incorrect items within 3 days of delivery. Due to hygiene and safety standards, we do not accept returns for opened or used products. Please check your order carefully before confirming.
Do you offer cash on delivery (COD)?
Yes, we offer COD across the UAE for your convenience. Just select the option at checkout.
Are your products suitable for sensitive skin?
Many of our products are formulated with gentle, skin-friendly ingredients. We recommend checking the ingredient list on each product page or contacting us for personalized recommendations.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can monitor your delivery status in real time.
What if my item arrives damaged?
If your product arrives damaged, please contact us within 3 days with photos of the item and packaging. We’ll arrange a replacement or refund based on the situation.
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, we’ll do our best to update the address. Please contact our support team as soon as possible.